During this unprecedented time, when the most important issue is the health, wellbeing and safety of us all, we would like to reassure you of the measures we have put in place to ensure that your contact and relationship with the firm and its members of staff are maintained.
As you will appreciate, the position of the Government and the NHS are changing almost daily, and we have a team in place to assess and re-evaluate these changes as they happen. The Government has now asked all non-essential businesses to close their doors and send all employees home unless it is absolutely necessary for them to be in work. This we have done.
However, AmicusLaw remains open for business and is currently operating a full service to clients although the following measures have been put in place:
- All our offices are currently closed and, wherever practical and safe to do so within the current guidelines, only one member of staff is permitted to attend each day to collect, scan and distribute post.
- As we have now been asked to avoid all face-to-face contact please use the telephone or email.
- Our members of staff are fully equipped to work from home and all telephone extension numbers have been diverted to them remotely so you can contact them, as before, during working office hours. Our case management system means that your files can be accessed remotely and, most importantly, securely, by those who need access.
- If you do not have an email address for the member of staff you would like to contact please feel free to use the email@example.com email instead. Likewise, if you do not have the correct extension number for the person you require please use our main switchboard number which is 01278 664060.
- Where a face-to-face meeting is considered essential we have various methods to deal with such situations and these will be discussed with you as the situation arises. Please rest assured it will not involve any form of direct contact which could place you or others in danger.
- Various video conferencing options are available, and we will discuss which format works best for you and do everything possible to accommodate this.
Unfortunately, due to the social distancing measures that have now been put in place and the request from the Government and Public Health England to work from home whilst we continue to offer a full service remotely, please understand that the level of communication and correspondence may be slightly slower than we would otherwise hope.
We continue to monitor the situation on a regular basis and will keep you updated. In the meantime, please take care and stay safe.